Shipping policy
At Tholife, we are committed to delivering fresh, premium New Zealand seafood to customers worldwide with fast, safe, and transparent shipping services. Below is our official shipping policy for all orders placed on our store.
1. Order Processing & Dispatch
All orders are processed and dispatched within 1–3 business days after payment confirmation. We strive to prepare and package your seafood items as quickly as possible to shorten waiting time and ensure you receive fresh products in optimal condition.
2. International Shipping & Delivery Time
We provide worldwide international shipping services. Standard international delivery usually takes 7–14 business days, depending on destination country, local logistics efficiency, and customs clearance progress. For urgent orders, you can choose our expedited rush shipping option at checkout for faster delivery.
3. Shipping Fees & Transparent Pricing
Shipping costs are calculated in real time based on your total order weight, package size, and delivery destination. The exact shipping fee will be clearly displayed on the checkout page before you complete payment. We guarantee no hidden fees or extra charges.
4. Customs Duties & Import Taxes
All international shipments may be subject to customs duties, import taxes, or local processing fees, which are determined and charged by your local customs authority. These additional fees are the recipient’s responsibility.
We highly recommend all customers to check their local import regulations, tax standards, and seafood entry rules before placing an order to avoid unexpected charges or delivery delays.
5. Professional Packaging & Shipping Protection
As a professional seafood supplier, we adopt specialized food-grade, shockproof, and fresh-keeping packaging materials for all orders. Our strict packaging process effectively protects products from extrusion, damage, and deterioration during long-distance transportation.
For high-value orders, we provide optional shipping insurance at checkout. You can add insurance service to your order for full protection and a worry-free shopping experience.
6. Delivery Inspection & After-Sales Support
Please carefully inspect the outer package and items upon delivery. If you receive damaged, leaked, or severely deformed packaging, please take detailed photos, refuse to sign for the package, and contact our customer support immediately.
If you find any product quality problems, defects, or shortages after signing for the package, please submit a support request with relevant photos and videos to our team within 48 hours of delivery. We will verify the issue promptly and provide reasonable solutions including returns, exchanges, or compensation according to the actual situation.
7. Customer Shipping Support
Our professional customer service team is always available to assist you with any questions regarding order processing, shipping status, logistics tracking, customs issues, and after-sales problems. Feel free to contact us via email or phone anytime, and we will reply and resolve your concerns as soon as possible.
Thank you for shopping with Tholife. We keep optimizing our logistics and packaging standards to deliver the freshest New Zealand seafood safely to your doorstep.